Customer AssistanceAll users of Close Support applications can request help or advice on their use of the applications. Simply send an email to firstname.lastname@example.org and we’ll get right back to you. And don’t forget that you have access to comprehensive documents here.
Software AssuranceCustomers with Software Assurance are entitled to email support for their Close Support applications. We pride ourselves on providing a fast response to support issues and will always work closely with you to come to a speedy resolution. Support request emails can be submitted from the Help, About menu item in an application that has a valid and current Software Assurance agreement. Software Assurance also entitles you to all relevant software updates issued during the agreement period. When you purchase a Close Support application you will be entitled to Software Assurance for 12 months from the date of purchase. You will be given an option to continue the agreement on its anniversary for a small annual charge:Service Desk Professional-$50.00Audit Module-$10.00Email Responder-$30.00Web Module-$50.00Enterprise Edition-$120.00