The Close Support Service DeskThe basic element of the Close Support application set is the Service Desk, a Windows application used by support or customer service personnel to manage service requests, incident reports and administration tasks.The free to use Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally suited to any customer service activity.The Professional Edition adds full asset management and a Knowledge Base to provide a highly functional IT help desk application suitable for internal and external support. An Audit Module is also available for PC auditing with automated tracking of hardware configuration and software installations. Bring order to your IT help desk operation and focus to your customer support efforts.
The Close Support Email ResponderThe optional Email Responder is a Windows application that automatically handles support requests sent by email. On receipt of a new request, a Call record is created, the duty analyst receives an email alert and the customer is informed of the Call reference number. The content of emails received about existing Calls are automatically added to Call History and notification sent to the assigned analyst. Your customers are able to communicate easily with your IT help desk, raising their satisfaction and reducing your costs.
The Close Support Web ModuleThe optional Web Module is a browser application that can be delivered over the Internet or your company intranet. The primary functions of the Web Module are focused on the needs of your customers by allowing them to request and monitor support and service requests. The Web Module can also be used by support personnel to view and manage their work list and maintain service requests through their life-cycle.You can see how the Web Module works by launching the online demonstration.